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Coronavirus FAQ

About the covid-19 coronavirus

Coronavirus vaccinations 

Read: Frequently asked questions about corona vaccinations

How to protect yourself from COVID-19?

  • Get vaccinated according to the recommendations, as this is the best way to protect yourself from developing a severe case of COVID-19.
  • Wash your hands thoroughly with soap and water for at least 20 seconds.
  • Avoid touching your eyes, nose or mouth unless you have just washed your hands.
  • Consider using a face mask and keep your distance from other people in public indoor spaces and on public transport. 
  • Work remotely part of the time, if possible. 

Using the face mask

Read: Recommendations for the use of face masks

How is the coronavirus transmitted?  

The coronavirus is transmitted for example via the air, in the form of small aerosols. Read more information at the website of Finnish institute for health and welfare Transmission and incubation period of coronavirus

Can I get the coronavirus from someone who doesn't have symptoms?

It is possible for an infected person to infect others before they start to experience symptoms. Read more information at the website of Finnish institute for health and welfare Transmission and incubation period of coronavirus

What kind of symptoms are associated with a coronavirus infection?

The symptoms are fever, cough, fatigue, nausea, diarrhoea, muscle pain, sore throat, a runny nose, shortness of breath and a loss of sense of smell and/or taste. Read more at the website of Finnish institute for health and welfare
Treatment of coronavirus and instructions for the infected

What should I do if I suspect I am infected?

When to get tested? When do I need a professional assessment?

How to claim sickness allowance on account of an infectious disease?

Information on the sickness allowance on account of an infectious disease is available on the following Kela website: How to claim sickness allowance on account of an infectious disease.

Where are coronavirus patients being treated in Helsinki?

Helsinki residents suffering from respiratory symptoms or COVID-19 symptoms, will be treated at their own health station when it is necessary. 

Start by making a symptom assessment at omaolo.fi or ask for advice from the chatbot on www.hel.fi (the chat is live on weekdays 9.00-14.00).

If you are unable to make a symptom assessment, call the Coronavirus Helpline, tel. 09 310 10024 (available Mon-Fri 8.00-16.00) or contact your own health station. Do not come directly to the health station, but always contact a professional in advance by telephone or electronic services.

Can I still visit hospitals, senior centres or service centres?

Read instructions: Visiting senior centres, service houses and Helsinki hospitals

How can the hearing-impaired access coronavirus services?

The hearing-impaired can contact services with the assistance of an interpreter. Find more information on Finland’s interpreter services (in Finnish) on the website of the national benefits agency Kela.

Many health issues can also be resolved by using Maisa www.maisa.fi or omaolo.fi to contact health care professionals.  

Where can I find more information about the coronavirus? 

The Finnish Institute for Health and Welfare (THL) monitors the domestic and global coronavirus situation, and provides instructions for preventing coronavirus infections. Read more on the THL website.

Latest updates on the covid-19 coronavirus from THL

Frequently asked questions about the coronavirus from THL

Travelling

Which vaccines are approved?

A list of accepted vaccines can be found on the THL website under Travel and the coronavirus pandemic.

Coronavirus certificates

Where can I get coronavirus certificates?

The main form of proof is the EU Digital COVID Certificate, which serves as proof that you have been vaccinated against the virus, contains your latest COVID test result or shows that you have recovered from COVID-19.

You can get the EU Digital COVID Certificate conveniently from the My Kanta service.

More information: EU Digital COVID Certificate can be obtained from My Kanta

Daycare  FAQ

Can I bring a child with a cold to day care?

If the child or adolescent has mild respiratory symptoms (cough, runny nose, fever for a few days), they should stay at home. Once the symptoms are gone or they have felt much better for a few days, they can return to school or day care. 

Can a child who has tested positive be brought to daycare if he or she has no symptoms?

Testing asymptomatic children is not recommended. If an asymptomatic child has received a positive result from a home test, it is recommended that the child be taken care of at home for at least five days. A child with respiratory symptoms must be taken care of at home until the symptoms have disappeared or significantly improved and the child feels well enough to attend daycare.

Does the child’s absence due to COVID-19 reduce the day-care fee?

If the child is absent from early childhood education due to illness and/or COVID-19 quarantine on at least 11 operating days during the same calendar month, only half of the monthly fee is charged. The client fee is not charged at all if the child is absent due to illness for all the days of the month.

During a voluntary quarantine period, the normal fee is charged.

Recommendations to use a mask at schools and other learning institutions has ended

The separate recommendations to use a mask at schools and other learning institutions in the area has ended. Those who wish to continue using a mask are free to do so, and masks will continue to be distributed at no cost to students and staff of city schools and learning institutions.

School arrangements FAQ

No coming to school ill

If the child or adolescent has mild respiratory symptoms (cough, runny nose, fever for a few days), they should stay at home. Once the symptoms are gone or they have felt much better for a few days, they can return to school or day care.

Recommendations to use a mask at schools and other learning institutions has ended

The separate recommendations to use a mask at schools and other learning institutions in the area has ended. Those who wish to continue using a mask are free to do so, and masks will continue to be distributed at no cost to students and staff of city schools and learning institutions.

Other questions related to coronavirus

How do I apply for communicable disease allowance?

You can apply for communicable disease allowance with an isolation or quarantine decision issued by a physician in charge of communicable diseases.

Now you can also apply for the communicable disease allowance with a sick leave certificate. The Health Insurance Act was temporarily amended at the end of February 2022. Read more: Compensation for loss of income

Links to more information

Current recommendations and restrictions in Helsinki

The City of Helsinki publishes regular Coronavirus updates in English on its website.

The City of Helsinki's Helsinki-info phone service is also available on weekdays from 9 am to 4 pm (3 pm on Fridays) at tel. 09 310 11111 or via a chat service to answer any questions you might have.

InfoFinland is also a comprehensive source of helpful information in 12 languages on Finland. The InfoFinland website has compiled a handy list of links to important coronavirus information from several public authorities. 

The Finnish Institute for Health and Welfare (THL) monitors the domestic and global coronavirus situation, and provides instructions for preventing coronavirus infections. Read more on the THL website.

Latest updates on the covid-19 coronavirus from THL

Frequently asked questions about the coronavirus from THL



02.09.2022 09:55