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City of Helsinki register office

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Pohjoisesplanadi 11-13
00170 Helsinki

Postal address:
City of Helsinki register office, P.O. Box 10, 00099 City of Helsinki

Telephone: +358 9 310 13700

Opening hours:
The registry office's customer service is open from 8:15 a.m. to 4:00 p.m. by phone +358 9 310 13700
e-mail at

Mail to the registry office can be left in the mailbox in the City Hall lobby.

The customer service of the city of Helsinki's registry office is closed for visitors until further notice due to the coronavirus epidemic.

Web sites:
Verbal map

Operated by:
Central Administration, City Executive Office


The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
  • The foyer is cramped.

In the facility

  • The customer service point is located on floor 1.
  • The doors in the customer service point are hard to perceive.
  • The waiting room of the customer service point has no queue number system. The waiting room has chairs.

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