The Maisa portal is Helsinki’s main e-service path for social services and health care. Helsinki residents are encouraged to use Maisa as their primary means of communication with municipal healthcare providers.
Health care staff will usually reply to messages sent in Maisa within three workdays.
You can use Maisa on a web browser at www.maisa.fi or download the Maisa app onto your device for free via the iOS or Android app store. To log into Maisa, you will need online banking credentials or another type of strong authentication.
Do you need support with using a computer, smart phone or tablet? Do you need guidance with electronic identification or using different online services?
Helsinki offers free digital support for the use of digital services, software and devices both remotely and at various service points.
You can contact Helsinki Info to request remote support by submitting this form or by calling tel. 09 310 111 11.
You can find hands-on digital support at different locations in the city for example in libraries, youth centres, adult education centres, senior and service centres and resident centres. Digital support is available in different languages.