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Helsinki Helpline for people over 70

Helsinki Helpline

Help with grocery shopping was available through Helsinki Helpline until the end of June, and discussion support throughout July and August. The need for the service has been low throughout the summer, declining further during August.

The coronavirus situation and the government recommendations do not currently give reason to continue the service, but development of the epidemic is being monitored closely. The City of Helsinki and Helsinki parishes are prepared to quickly restart the Helsinki Helpline again, if necessary.

Helsinki Helpline operated since the end of March as a temporary service implemented by the City of Helsinki and the local parishes to help with the coronavirus situation. Helsinki Helpline gave all Helsinki residents over the age of 70 the opportunity to receive discussion support and affordable assistance with shopping and pharmacy errands.

By the end of August, the Helsinki Helpline service had accumulated 68,000 calls made or answered. At the end of the service, there were only a dozen or so daily calls, while in April, during the strict coronavirus restrictions, there were up to five hundred calls a day.

Read the story of Helsinki Helpline:
Haloo, täällä Helsinki. Editor: Venla Rossi. (In Finnish at the moment, soon also in English)

In co-operation

The Helsinki Helpline operations organised by the City of Helsinki and the parishes of Helsinki also involved several civic organisations, such as the Finnish Red Cross, HelsinkiMissio and the Deaconess Foundation, as well as numerous volunteers and business partners. HOK-Elanto, Yliopiston Apteekki and the member pharmacies of the Association of Finnish Pharmacies supported the assisted shopping and pharmacy errands. The call centre contact system was provided by Genesys. In transport and logistics, Helsinki Helpline’s partners were Posti and Logisnext Finland Oy, Helkama-Auto and ŠKODA, Renault Suomi, Stara, Dometic Finland Oy, HSL’s City Bikes and F-Secure.


Helsinki Helpline pages in Finnish

Register description (in Finnish)

Data protection

Remember that the following services are also available:

  • Senior Info – Information and guidance 09 310 44556, extended hours: weekdays 9–18
  • National corona information 0295 535 535, weekdays 8–21 and Saturdays 9–15. You can also send text messages to the service at 050 902 0163. General information about the coronavirus.
  • City of Helsinki coronavirus information helpline 09 310 10024, weekdays 7–20. The coronavirus helpline offers advice about symptoms and exposure. The service is intended only for people with severe symptoms

Coronavirus updates from Helsinki





08.09.2020 16:22

Senior Info

The Senior Info tel. 09 3104 4556 Mon-Fri 9-15 gives information and guidance about the elderly services of the City of Helsinki, companies and organisations.