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Helsinki Helpline for people over 70

  • 09 310 10020
  • Mon-Fri from 9 to 16
  • Service is available during coronavirus emergency
  • NOTE! The service winds down beginning 1.7.2020  See more here
  • Helsinki Helpline errand service ends 30.6.2020, telephone service serves until 31.8.2020 
  • Looking for information about help for families? See more here.

Helsinki Helpline will continues to supply telephone and errand services for people over 70 until the end of August 2020.

If you need help with daily chores or need to talk to someone, call 09 310 10020. Helsinki Helpline telephone services are free of charge. From the beginning of July 2020, callers will be forwarded to other senior services, such as Helsinki Senior Info and errand services provided by retailers.

The Helsinki Helpline service is produced by the City of Helsinki and the Parish Union of Helsinki.

Helsinki Helpline was launched in March 2020 to provide senior residents over 70 with safe shopping assistance and social phone support. Because the number of incoming calls has dropped significantly in May and June, the service will be downsized in July. During the summer, we will contact active users of the service and seniors we know who need assistance, to tell them about the changes in the service and direct them to other services.

More information on the service:

Please remember safety:

  • All calls from Helsinki Helpline come from the number 09 310 10020.
  • Helsinki Helpline will never ask for your bank access information or any personal data.

Cooperation partners

Spearheaded by the City of Helsinki and Parish Union of Helsinki, the Helsinki Helpline has also benefitted from the input of many organisations and volunteer groups. Several business partners have handled practical aspects of the service: retailer HOK-Elanto, pharmacy chain Yliopiston Apteekki and the Association of Finnish Pharmacies have assisted with food and medicine deliveries, while the tech firm Genesys has provided the call centre platform. To help with home deliveries, the postal service Posti and logistics manufacturer Logisnext Finland teamed up to donate several electric scooters, Helkama-Auto and ŠKODA have loaned out vehicles. Dometic Finland has contributed coolers for delivering perishables. Mobility of the Helsinki Helpline services has been supported by the use of Helsinki Region Transport (HSL) city bikes. The cyber security firm F-Secure also signed on to help with deliveries.

Helsinki Helpline pages in Finnish

Register description (in Finnish)

Data protection

Remember that the following services are also available:

  • Senior Info – Information and guidance 09 310 44556, extended hours: weekdays 9–18
  • National corona information 0295 535 535, weekdays 8–21 and Saturdays 9–15. You can also send text messages to the service at 050 902 0163. General information about the coronavirus.
  • City of Helsinki coronavirus information helpline 09 310 10024, weekdays 7–20. The coronavirus helpline offers advice about symptoms and exposure. The service is intended only for people with severe symptoms

Coronavirus updates from Helsinki





25.06.2020 21:41

Senior Info

The Senior Info tel. 09 3104 4556 Mon-Fri 9-15 gives information and guidance about the elderly services of the City of Helsinki, companies and organisations.