Skip to content

Contact information


Due to the coronavirus situation, our advisory service will be available by chat and telephone only until further notice. Our other service points are closed. We apologize for the inconvenience.

The City of Helsinki has decided that the City's customer service functions will prefer electronic and telephone services over face-to-face counseling.


Our service is available Monday to Thursday 9-16 and Friday 10-15, call or chat us.
PO. Box 1, 00099 City of Helsinki

Exceptional opening hours:

Wednesday 12th of May, Helsinki-info is closed from 11 a.m. to 12 noon, and will close at 3 p.m.  

At the Central Library Oodi's entrance hall you find Helsinki-info´s multilingual service advisors.There are several computers for self-service and as well a possibility to copy, scan and print your documents.  

Please note! The Helsinki-info service point in Oodi is closed until further notice.

IHH (International House Helsinki) is a joint service point of different authorities, targeted especially for newcomers in Helsinki. We advise you in matters related both to immigration and to the city services.

COVID 19: Our service point at International House Helsinki (IHH) is closed until further notice.

Come and meet Helsinki-info’s service counselors in various areas of Helsinki according to the timetable below.
COVID 19: Due to the coronavirus situation our advisory service is available by chat and telephone only. Our other service points are closed until further notice.

MONDAY 2 pm to 6 pm

Kontula Library, Ostostie 4

TUESDAY 2 pm to 6 pm

Kanneltalo, Klaneettitie 5

THURSDAY 2 pm to 6 pm

Malmitalo, Ala-Malmin tori 1

11.05.2021 14:24