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Inclusion

The City of Helsinki’s new inclusion and interaction model has been prepared in cooperation with the city residents. The model consist of six components:

  • user knowledge and competence
  • user inclusion
  • regional influence
  • activism and forms of self-guided action
  • role of service use and customer experience in building inclusion and interaction
  • actions and decision-making by the city.

Read more about the City of Helsinki’s inclusion and interaction model