Staff praised in the customer survey of the Helsinki region’s early childhood and pre-primary education

At the turn of October and November (19 October–8 November 2020), Espoo, Helsinki, Kauniainen and Vantaa carried out a joint customer survey aimed at all the guardians of children in municipal and private early childhood education and pre-primary education.

The customer survey was sent out to nearly 60,000 guardians of children who are in either municipal or private early childhood education. The total number of responses received was 15,269.

The aim of the survey was to examine children’s and their guardians’ experiences of early childhood education and pre-primary education and their wishes concerning development areas.

The previous survey carried out in 2017 was updated in cooperation with the municipalities of the Helsinki region, guardians and employees. As part of the update, the survey was made more concise and supplemented with questions aimed at children.

 The survey could be submitted in Finnish, Swedish, English, Estonian, Russian, Arabic and Somali. The technical implementation of the survey was carried out by Innolink Research Oy.

Children enjoy early childhood education and pre-primary education

Children’s enjoyment and the staff in early childhood education and pre-primary education received the highest ratings in the survey. Children and guardians also felt that children have good and sufficient numbers of friendships in early childhood education and pre-primary education.

Based on the responses, the municipalities have room for improvement in children’s opportunities to participate in the planning of activities and the processing of feedback, ideas and wishes received from parents. Based on the results of the survey, there is also room for improvement in the utilisation of more versatile learning environments in early childhood education and pre-primary education.

The shared results of the customer survey were published at an event streamed from Helsinki City Hall on 13 January 2021. A summary of the results is available on the websites of the participating municipalities. Early childhood education units will also be going through the results with guardians. The results of the survey will be utilised in the development of early childhood education and pre-primary education activities.

In Russian: Участники опроса о работе учреждений дошкольного воспитания и образования благодарны персоналу этих организаций

In Arabic: شُكر وامتنان للعاملين من خلال استبيان الزبائن بخصوص التربية المبكرة والتعليم التمهيدي لمنطقة العاصمة وضواحيها

In Somali: Mahadnaq ku socota shaqaalaha barbaarin-horaadka iyo waxbarasho-horaadka ee ku saabsan waydiimadii macaamiisha


For inquiries, please contact:

Director, Early Childhood Education and Care Satu Järvenkallas, satu.jarvenkallas@hel.fi, 09 310 43368

Chef för småbarnspedagogiken Jenni Tirronen, jenni.tirronen@hel.fi, 09 310 73014