How is your family coping under lockdown? Helsinki Helpline for Families provides centralised access to services and support

Stay-at-home measures have presented challenges for many households. Teenagers and younger children have been especially affected, as they can’t get together with friends and have fewer adults present in their daily lives. The City of Helsinki recently joined with local parishes and charities to expand the scope of helpful services in this area.

During this difficult time, it is more important than ever to make Helsinki residents aware of the wide variety of support services that exist for families, children and young people.

“In response to the coronavirus crisis, we’ll raise the profile of assistance that is already available and expand our services in cooperation with Helsinki parishes and charities. This way we can also direct people that contact municipal social services to one of our partner’s services, if necessary,” says Maarit Sulavuori, Director of Family and Social Services at the City of Helsinki.

Support targets families in Helsinki that are having a hard time managing their daily routine, are feeling overwhelmed by the pandemic situation, or are experiencing childrearing problems.

“The coronavirus situation will continue through the spring and the summer, even if we have started relaxing certain restrictions. This is why we have decided to combine our various family services under the Helsinki Helpline umbrella. We want to emphasize that help is also available for those Helsinki families that can normally manage on their own,” says Juha Rintamäki, Director of the Parish Union of Helsinki.

Click on the Need help? icon or call 09 310 15454

Individuals or families that wish to learn more can contact Helsinki’s Family Support Services by calling tel. 09 310 15454 on weekdays from 9 am to 12 pm. Service in the Swedish language is available every Monday during these same hours. The phone line has a call-back service.

The same service can also be accessed 24/7 by clicking on the Need Help? icon found in the bottom right corner of the city’s Family Support webpages. Social service professionals will call back people who make contact in this way within three days of interested parties submitting the form. After a service needs assessment, customers will then be directed to the necessary support and services. With the customer’s consent, those in need of help can also be directed to suitable assistance from Helsinki parishes and charities, thanks to the new expanded collaboration.

A list of all of the family-oriented services available from Helsinki’s municipal services, parishes and charities can be found on the City of Helsinki website.

Families in need of financial support are asked to call the City of Helsinki’s Social guidance service at tel. 09 310 44400 between 9 am and 4 pm on weekdays, or use the online chat service.   

 Helsinki Helpline is a joint outreach campaign that includes the City of Helsinki, the Helsinki Parish Union, other religious communities, charity organisations, corporate partners and volunteers. All groups that commit to the common operating principles of the campaign are welcome to join the effort.

Wide range of support offered for families, children and young people during the coronavirus situation

City of Helsinki’s Family support services