The new customer fee telephone service, tel. 09 310 44610, will serve customers of Helsinki health and social services on weekdays at 9:00–11:00 starting on Wednesday, 14 September 2022. The service has a callback service. Customers will be called back within two days.
The telephone support advises customers on matters related to customer fee decisions they have received. Customers can also contact the new telephone service to ask for a customer fee reduction or non-recovery, either for their own part or in general.
The support telephone provides information on customer fee for short service periods of purchased services provided by the city’s partners. The service also helps Helsinki residents in matters related to the payment of meal and grocery services.
The telephone support does not advise on matters related to invoicing, payment caps or invoice due dates. On these issues, please consult the Financial Management Services of Helsinki on these matters on 09 310 25300.
“We want the new telephone service to help bring clarity to customer fees – the telephone support will become simpler from the customer’s point of view,” says Ulla
Hautamäki, Head of Customer Fees at Helsinki’s Health and Social Services.
Customer
fee telephone service, weekdays 9:00–11:00, tel. 09 310 44610
- Customer fee decisions
- Customer fee reduction or non-recovery
- Customer fees for short service periods
- Meal and grocery service fees
Financial
Management Services telephone service, weekdays 9:00–15:00, tel. 09 310
25300
- Invoicing
- Annual payment cap
- Invoice due date
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