The description of the urban planning system is one of City’s first design projects in which Helsinki has strived to understand and describe the complex system of urban planning.
In her blog article, the design project’s leader, Inna Ampuja, writes about how the urban planning system has a major impact on both the city residents (customer experience) and the City employees (employee experience). The employee experience is influenced by understanding the urban planning system in its entirety, whereas the experience of city residents is mainly linked to observing the changes in the residents’ own living environment, the transparency of decisions and stages related to urban planning, and participation in urban planning.
Ampuja highlights that the description of the urban planning system also helps identify development areas better:
“Describing the complex urban planning system is the first step of its development. Many of the planning instruments in the system are necessary and required by law, but their operational methods and those surrounding them can be reassessed. The ‘planning machine’ cannot be replaced, but it can be tuned up – even minor changes can have a major impact on the resident and employee experience,” Ampuja writes.
Read the whole blog article on the design.hel.fi website(Link leads to external service).