The City Executive Office’s Legal Services can be described as the City’s own internal law firm. The clients of Legal Services are office-holders and employees working for the City who need legal support to carry out their tasks.
The City Executive Office’s Legal Services have recognised the potential of design to make legal support more customer-oriented and therefore more proactive. The earlier people seek legal support and the more comprehensible and accessible the legal information is to them, the smoother it is for the City to carry out its basic tasks.
- The Legal Services have used design to prepare e.g. an online training module for new City employees and office-holders, which provides learner-centred guidance on the basics of City administration and law. The aim of the training is to provide information on the key legal principles and guidelines concerning the City’s operations, but also on the legal expertise available for different situations, Nina Toivonen and Anna Kukkola write in their blog post at design.hel.fi-website(Link leads to external service).