Work to solve the City’s payroll challenges continues

The City of Helsinki’s payroll situation has improved overall compared to June. In August, the number of payroll errors in paid wages and salaries was about five per cent, down from eight per cent in June. However, the situation varies between City divisions. The number of payroll errors in all wages and salaries paid has decreased in all divisions except Education Division.

According to the latest information, the number of unpaid wages was 83 on 22 September, down 14 from the previous week. The corresponding figure on 20 June was 409. The number of underpaid and overpaid wages and other payroll errors also decreased from the previous week.

Unpaid wages and salaries are generally paid within two working days of the issue being reported to the payroll customer service. Other errors are rectified as soon as possible.

From 16 to 22 September, 6,328 contacts were made to the payroll customer service, which was about one-fifth less than the previous week. On 22 September, the customer service queue had 6,689 contacts pending processing, which is about 100 more than the previous week.

The number of customer service contacts has increased in recent weeks. The increase in the number has been due to, for example, the end of the summer holiday period and the revisions of the holiday balances, the general wage increase implemented retrospectively in August, and overlapping inquiries on wage errors in Education Division. More staff is recruited to improve the customer service situation.

Changes in the management of the salary payment problems

Kirsti Laine-Hendolin, Administrative Director from Culture and Leisure Division, will take over the management of the stabilisation efforts to solve the problems in the payment of wages and salaries. Previously, the stabilisation efforts were led by Nina Gros, Chief People Officer.