You can file a notification of concern if you have noticed that an elderly person is having difficulty taking care of themselves or their health or safety. Even the slightest concern is enough to file the report, and you can trust us to examine the person’s situation.
The concern may be related to, for example, mobility challenges, mental well-being or loneliness. For example, you can file a notification of concern for an elderly neighbour who seems lost or otherwise in need of help. You need to know the person’s name and address.
There are two ways to file a notification of concern for an elderly person: you can call Senior Info or you can file the report in Maisa. Individuals can file the notification anonymously, but we recommend discussing the concern with the elderly person in advance, if possible.
What happens after a notification of concern has been filed?
A social service employee will contact the elderly person about whom the notification of concern was filed. We will try to find out the elderly person’s own view of the situation. Together, we will think about what kind of help or services would be useful for them.
Due to the obligation to observe secrecy, we are unable to inform the person filing the notification about how the matter is progressing, but we will process every notification of concern we receive.
You can also ask Senior Info for further advice on how to file a notification of concern.
File a notification of concern by calling Senior Info on weekdays 9–15,
tel. 09 310 44556 or in Maisa under “Submit a Social Care Notification”.
