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Disruptions and faults in water supply
The Helsinki Region Environmental Services Authority (HSY) is responsible for the water supply in Helsinki. HSY has a 24/7 fault reporting service that you can call to report faults, such as water pipe leakages, water supply disruptions and leaky water meters.
Call 09 1561 3000 (24/7)(Link starts a phone call)
Power outages
The energy company Helen is responsible for the electricity supply in Helsinki. You can call Helen’s 24/7 fault reporting service regarding disruptions in the electricity supply.
Call 0800 180 808 (24/7)(Link starts a phone call)
Power outages on Helen´s website(Link leads to external service)
Disruptions in district heating and cooling
The energy company Helen is responsible for the district heat supply in Helsinki. You can reach Helen’s fault reporting service for district heating 24/7.
Call 0800 160 602 (24/7)(Link starts a phone call)
Helen: disruptions in electricity supply(Link leads to external service)
Disruptions in gas supply
Auris Kaasunjakelu is responsible for the gas supply in Helsinki. You can report disruptions in supply 24/7.
Call 0800 177 955 (24/7)(Link starts a phone call)
Auris Kaasunjakelu(Link leads to external service)
Parking issues and faults related to streets and parks
Report deficiencies regarding streets or parks as well as parking problems using the feedback form or by contacting the Urban Environment Division’s customer service.
Give feedback on streets and parks(Link leads to external service)
Urban Environment Division’s customer service
Disruptions in traffic lights
You can report faults in traffic lights in Helsinki to the fault reporting service of the Helsinki Metropolitan Area Traffic Control Centre around the clock. The Traffic Control Centre operates in connection with the Fintraffic Traffic Management Centre.
Call 09 310 37555 (24/7)(Link starts a phone call)
Fintraffic Traffic Management Centre(Link leads to external service)
Disruptions in outdoor lighting
You can report a fault in outdoor lighting with the fault report form or by contacting the Urban Environment Division’s customer service.
Submit a fault report about outdoor lighting(Link leads to external service)
Urban Environment Division’s customer service
Disruptions in public transport
Helsinki Region Transport (HSL) is responsible for the public transport in Helsinki. You can report disruptions in buses, trams, commuter trains and the Suomenlinna ferry to the HSL customer service.
HSL customer service(Link leads to external service)
Disruptions in public transport: HSL(Link leads to external service)
Dangerous situations and safety
If you need urgent help because of a fire, accident, sudden illness or seizure, or a crime in progress, please call the emergency number 112.
Call the emergency number 112(Link starts a phone call)
Emergency Response Centre Agency(Link leads to external service)