In March–April, new payroll errors were found in an average of 3.4% of payslips, which corresponds to the intermediate target set for stabilising payroll calculation. Development work to reduce payroll errors will continue, especially in the Social Services, Health Care and Rescue Services Division and the Education Division. The work includes the development of other processes, operating methods and tools affecting salary payments and the reduction of manual labour.
Preparing for possible challenges in the summer and holiday seasons
The city has identified and anticipated possible payroll challenges in the summer and holiday seasons.
In the spring and summer, there will be exceptionally many increases in the salaries of city employees. In order to ensure the smooth payment of salaries and to be able to respond to contacts made by employees also in the summer, the number of staff in payroll and customer service will be kept high even during the holiday season. The city also requires Sarastia Oy, the supplier of the payroll system, to have a plan for the summer.