Client experience data collection
We actively gather feedback from our clients to gain insights into their experience, utilising a city-wide feedback service(Link leads to external service), feedback devices, and conducting various client surveys. All feedback is carefully processed and compiled into a comprehensive feedback report. Quarterly, we conduct a thorough feedback review, which offers a comprehensive understanding of our clients’ experiences with our services.
Social and Patient Ombudsperson
Our mission is to advocate for the realisation of clients’ and patients’ rights in healthcare, social welfare and early childhood education. We can advise you on submitting a reminder, complaint or patient injury report. However, we refrain from making decisions or taking positions on medical treatments or the conduct of medical personnel.
Structural social work
In structural social work, we observe and study phenomena and develop services. Our goal is to prevent social and societal problems. We identify and emphasise areas that require improvement and development. We also provide information about the current phenomena in the field of social work.
Social reporting in Helsinki
Through the social reporting method, we generate valuable insights into client work and clients’ life situations. This information becomes instrumental in the planning and development of our services and plays a pivotal role in management and decision-making processes.
Social reporting of Senior Info
Through comprehensive reporting, we gather valuable data about our clients’ daily lives and shed light on current phenomena. This information is sourced from various service channels and directly from our clients, as well as from collaborative networks. Our primary objective is to amplify our clients’ voices and provide essential insights for the continuous improvement and development of our services.