Information on the implementation of participation in health and social services

We support the implementation of our clients’ rights and regularly report on various phenomena that affect our clients’ well-being and health. The reports and surveys help us make our services more client-oriented.

On this page

Client experience data collection

We actively gather feedback from our clients to gain insights into their experience, utilising a city-wide feedback service, feedback devices, and conducting various client surveys. All feedback is carefully processed and compiled into a comprehensive feedback report. Quarterly, we conduct a thorough feedback review, which offers a comprehensive understanding of our clients’ experiences with our services.

Social and Patient Ombudsperson

Our mission is to advocate for the realisation of clients’ and patients’ rights in healthcare, social welfare and early childhood education. We can advise you on submitting a reminder, complaint or patient injury report. However, we refrain from making decisions or taking positions on medical treatments or the conduct of medical personnel.  

Structural social work

In structural social work, we observe and study phenomena and develop services. Our goal is to prevent social and societal problems. We identify and emphasise areas that require improvement and development. We also provide information about the current phenomena in the field of social work.

Social reporting in Helsinki

Through the social reporting method, we generate valuable insights into client work and clients’ life situations. This information becomes instrumental in the planning and development of our services and plays a pivotal role in management and decision-making processes.

Social reporting of Senior Info

Through comprehensive reporting, we gather valuable data about our clients’ daily lives and shed light on current phenomena. This information is sourced from various service channels and directly from our clients, as well as from collaborative networks. Our primary objective is to amplify our clients’ voices and provide essential insights for the continuous improvement and development of our services.

 

Learn more about reporting

Publications of the division
Read publications produced by the Social Services, Health Care and Rescue Services Division, including social reports from Adult Social Work and Senior Info (mainly in Finnish).
Social and Patient Ombudsperson
You can contact a Social and Patient Ombudsperson for advice if you or someone close to you has been mistreated in healthcare or social welfare or if you want information about your rights.
Waiting times and client satisfaction
The time within which you must get access to non-urgent care and treatment is laid down in law. Measuring client experience provides us with information on the functionality of our services.
Social phenomena
Explore our blog (written in Finnish) curated by our healthcare and social welfare professionals, delving into a wide range of social work topics that touch upon people’s daily lives and various life stages.