Service point
Call
The service point’s phone service is open on weekdays from 8.15–16.00
Payment service and accounts
Call 09 310 36260(Link starts a phone call)
Housing loans and consumer loans
Call 09 310 36080(Link starts a phone call)
Service point
The service point is located in the Helsinki district of Kallio at street address Toinen linja 4 A. It is open on weekdays from 9.00 to 15.30.
(Please note. the service point is closed on Thursdays.)
Changes in depositing cash to the henkilöstökassa cash account as of May 1, 2024
Finding out the origin of the cash
Preventing money laundering and terrorist financing is based on international standards. The aim of the regulation is to ensure that the financial market follows uniform procedures for knowing the customer. This obligation to identify the customer and find out the origin of the money, familiar from commercial banks, also applies to the operations of the City of Helsinki.
Regarding the personnel financial services (known as Henkilöstökassa), we have found it necessary to specify the reporting obligation also in connection with cash deposits made by Henkilöstökassa members to their accounts. If you deposit cash over EUR 500, we require a written explanation of the origin of the money. Proof, e.g. bank withdrawal receipt, must not be older than 6 months. If an explanation of the origin of the money is not received, the deposit cannot be accepted starting on May 1, 2024.
Identity proof is also required in connection with deposits
In addition, from the beginning of May, an identity document must also be presented when making cash deposits to the Henkilöstökassa account. Talpa's Yleisökassa does not accept deposits without proof of identity.
Become a member
You can find Information on becoming a member of the personnel fund on the intranet (in Finnish).
New online service
The new online service is available at hel.depositor.fi. It replaced the Inka service that was decommissioned in late 2021. The new online service allows members to pay invoices from their account, transfer money to their bank account, print out a bank statement and view the details of their loan and fixed deposit accounts.
Go to e-services(Link leads to external service)
Oversight by the Personnel Financial Services Commission
The City of Helsinki’s Personnel financial services are controlled and developed by the Personnel Financial Services Commission, appointed by the City Board for its term of office. The Personnel Fund Commission has five members, each of whom also has a deputy member.
Two of the members, as well as their deputy members, are appointed from candidates nominated by the City of Helsinki’s organisational advisory board. The Commission is chaired by Finance Director Tuula Saxholm.
