If your question is about something other than an ongoing administrative matter or the initiation of a new administrative matter, choose the most appropriate option from the following Helsinki advisory services.
Before sending your document to the Register Office, please review the detailed instructions: How to submit documents to the Register Office
Ask for advice from advisory services
Helsinki-info provides general advice on city services and immigration matters. They will also forward you to the right service if necessary.
Helsinki-info contact information
A few key advisory services are presented on this page, but you can also search for a suitable service in the following list.
List of all advisory services provided by the City of Helsinki
You can inquire the Education Division's Advisory Services about education and training services, including:
- early childhood education (daycare centres, group family daycare and club activities)
- playground activities
- basic education (comprehensive schools, after-school activities, and school admission)
- general upper secondary schools and vocational education and training
- enrolling to the City of Helsinki education services
Urban Environment Division Customer Services help you with
- questions related to parking, streets, and parks
- issues concerning building control and urban surveying.
Sotebotti Hester (a chatbot) provides advice on social welfare and health care related questions on the Helsinki health and social services website.
Senior Info is a non-urgent advisory service for Helsinki seniors.
If Helsinki is not the competent authority in your matter
Helsinki City Register Office or other Helsinki City advisory services cannot assist you if your matter falls under the jurisdiction of another authority. In such cases, please contact the relevant authority. You can find information about various public services on the suomi.fi website.
Information and services for citizens – Suomi.fi(Link leads to external service)