Do as follows
The health stations’ telephone service operates Mon-Thu 8.00-16.00, and on Fridays and on public holiday eves from 8.00-15.00.
Once you have left us a call-back request, you don't need to contact us in any other channel.
You will be called back only twice.
Listen to the end of the recording and follow the instructions.
If you are experiencing shortness of breath, chest pains or paralysis symptoms, suffering from a serious injury or in a life-threatening situation, call 112.
If you have any questions about health, use Sotebotti Hester. You can find it in the bottom right corner of the page. You can assess your situation and, if necessary, on weekdays from 7.45–14.00 contact a healthcare professional without queuing by completing the symptom checker at www.omaolo.fi(Link leads to external service).
Choose the right service:
If your matter is urgent, please press 1
If you are over the age of 15, you can assess your symptoms online at Omaolo.fi(Link leads to external service) instead of using the telephone service. To receive instructions and contact a professional, if necessary, you will be asked to identify yourself on the website. To receive instructions for using the Omaolo service and a link to the service via text message, please press 1. If you decide to use the Omaolo service, you do not need to submit a callback request and can hang up now.
If you do not want to use the Omaolo service, please wait until the system saves your number.
For non-urgent health station matters, please press 2
- For team 1, please press 1.
- For team 2, please press 2.
- If you do not know your team, please press 3.
Please wait until the system saves your number. We will call you back as soon as possible.
Alternatively, you can access healthcare services online via the Maisa (Link leads to external service)portal. To receive instructions for using Maisa and a link to the portal via text message, please press 4. If you decide to use the Maisa portal, you do not need to submit a callback request and you can hang up now.
If you are calling about prescriptions, please press 3
Have you tried renewing the prescription in MyKanta(Link leads to external service)? To receive instructions for using MyKanta and a link to the service, please press 1. If you decide to use MyKanta, you do not need to submit a callback request and you can hang up now.
To cancel an appointment, please press 4
You can also easily cancel your appointment through Maisa online service. Go to Maisa(Link leads to external service)
For maternity and child health clinic services, please press 5
You can also contact the centralised maternity and child health clinic telephone service which is open on weekdays at 8–14. The call-back service is available 8–16.
Call +358 9 3105 5530(Link starts a phone call)
Read more about the services at Maternity and child health clinics.
For dental care services, please press 6
You cam also book an appointment by calling the dental service line Mon–Thu 7–18, Fri 7–15.
For urgent care, please call on weekdays between 7–14.
Choose the right service:
If your matter is urgent, please press 1
If you are over the age of 15, you can assess your symptoms online at Omaolo.fi(Link leads to external service) instead of using the telephone service. To receive instructions and contact a professional, if necessary, you will be asked to identify yourself on the website. To receive instructions for using the Omaolo service and a link to the service via text message, please press 1. If you decide to use the Omaolo service, you do not need to submit a callback request and can hang up now.
If you do not want to use the Omaolo service, please wait until the system saves your number.
For non-urgent health station matters, please press 2
Please wait until the system saves your number. We will call you back as soon as possible.
Alternatively, you can access healthcare services online via the Maisa (Link leads to external service)portal. To receive instructions for using Maisa and a link to the portal via text message, please press 1. If you decide to use the Maisa portal, you do not need to submit a callback request and you can hang up now.
If you are calling about prescriptions, please press 3
Have you tried renewing the prescription in MyKanta(Link leads to external service)? To receive instructions for using MyKanta and a link to the service, please press 1. If you decide to use MyKanta, you do not need to submit a callback request and you can hang up now.
To cancel an appointment, please press 4
You can also easily cancel your appointment through Maisa online service. Go to Maisa(Link leads to external service)
For maternity and child health clinic services, please press 5
You can also contact the centralised maternity and child health clinic telephone service which is open on weekdays at 8–14. The call-back service is available 8–16.
Call +358 9 3105 5530(Link starts a phone call)
Read more about the services at Maternity and child health clinics.
For dental care services, please press 6
You cam also book an appointment by calling the dental service line Mon–Thu 7–18, Fri 7–15.
For urgent care, please call on weekdays between 7–14.
If you have a hearing impairment or are unable to produce speech, you can contact the health station in one of the following ways:
- Sotebotti Hester at the bottom right corner of the page advises you in questions related to health and social services and, if necessary, guides you to the chat service where you can talk to a professional at 7.45-14.00.
- If you have a new symptom or your symptom has worsened, complete an appropriate symptom checker in the Omaolo (Link leads to external service)service.
- If your case is non-urgent or you have questions about your care, please send a message in Maisa(Link leads to external service)
- On weekdays, call the health station with the help of an interpreter through the telephone exchange. The city exchange number is +358 9 310 5015.
- If the situation is urgent, you can contact health services through the Medical Helpline text service(Link leads to external service). Alternatively, seek emergency care.
- In a life-threatening situation, send an SMS to the emergency response centre’s number 112.