The Urban Environment Division’s customer service point at Työpajankatu 8 is closed on 8 November due to a staff development day. The telephone service is also closed.  

Urgent parking control requests concerning vehicles that are hindering traffic can be submitted by calling the number 09 310 70014. We will resume normal service on Monday 11 November.  

Contact us about street maintenance

Find the right contact channel and provide feedback about the streets in Helsinki. See the frequently asked questions for answers to many questions.

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Ask questions or give feedback about streets 

You can use the feedback form to report faults or problems concerning the streets of Helsinki. 

Give feedback about streets

Report faulty traffic lights 

You can report faults in traffic lights in Helsinki to the fault reporting service of the Helsinki Metropolitan Area Traffic Control Centre around the clock. The Traffic Control Centre operates in connection with the Fintraffic Traffic Management Centre. 

Call +358 9 310 37555 (24/7)

Report faulty outdoor lighting 

Did you notice a fault in outdoor lighting? Tell us about it: 

Fill in the fault report form for outdoor lighting

Report a dangerous situation on the street 

In urgent situations, please contact us by phone: 

Call +358 9 310 22111 (Mon–Thu 8.15–16.00, Fri 12.00–15.00)

Call +358 9 310 39310 (at other times)

Frequently asked questions about street maintenance

Find the answers to frequently asked questions, sorted by topic. 

If you did not find an answer to your question, please fill in the feedback form. We will contact you if you wish.  

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The practices for seeking compensation for damage vary between different divisions of the City of Helsinki. You can also ask about compensation for damage via the city’s feedback form. We will refer you to the right expert.

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Popular pages

Disruptions and fault reports
Report faults and disruptions: You can report such things as power and water outages, disruptions in gas and heat supply, and faults in outdoor lighting, parks and road signs.
Compensation for damage from the City of Helsinki
The practices for seeking compensation for damage vary between different divisions of the City of Helsinki.
Kaupunkiympäristön toimitalo katutasosta kuvattuna.

Urban Environment Division, Customer Services

Visiting address:
Työpajankatu 8, 00580 Helsinki
Opening hours:

Valid for the time being:
– Mon 12.00-15.00
– Tue-Wed 8.30-12.00
– Thu-Fri 12.00-15.00
– Sat-Sun closed
training day: Nov. 8, 2024 closed

Our telephone service +358 931022111 is open Mon-Thu 8.30-16.00 and Fri 12.00-15.00.

Please note that the earliest time you can get a shift number is 11.00 on Mondays, Thursdays and Fridays.

At the Building Control Services Archives, customers are received on Fridays only by appointment.

Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00

After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)

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