Our housing counselling services are dedicated to assisting all Helsinki residents who are experiencing housing difficulties.
Whether you need guidance on applying for housing, finalising a rental agreement, or are seeking advice regarding rent payment challenges, we are here to help.
Visits by appointment only.
We also serve social welfare customers by phone based on postcode:
Postal code areas 00170-00200, 00240, 00260, tel. 09 310 21719
Postal code areas 00160, 00220, 00540, 00580, 00800, 00820, 00830, tel.09 310 42993
Postal code areas 00100-00150, 00250, 00570, tel. 09 310 34753
Postal code areas 00210, 00560, 00600, 00610, 00810, 00880, tel. 09 310 42992
Postal code areas 00500-00530, 00550, tel.09 310 44012
Contact information
Finnish
P.O. Box 6420, 00099 City of Helsinki
Location
Työpajankatu 14 A,
00580
Helsinki
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities and uses movement-guiding surface material.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a portable induction loop.
- The customer service point has a toilet marked as accessible on floor 1. One or both sides of the toilet seat lack a support rail.