Becoming a home care client

How to apply for home care

1. Start by contacting Senior Info

   If you have not previously been a home care client, start by contacting Senior Info. Call or send us a chat message. The chat window can be found in the bottom right corner of the screen. Close relatives and friends can also contact Senior Info.
   The chat and telephone service are open Mon–Fri 9.00–15.00. 

   Call Seniori info 09 310 44556(Link starts a phone call)

2. We will map your situation

   We will be in touch with you. We will discuss your situation with you and assess your functional ability with you and your loved ones. We will go over the different service options with you and prepare a client plan. 

   Read more about how home care supports living at home

3. Assessment period begins

   The Rehabilitative Assessment Unit will make a more detailed mapping of your functional ability and the kind of support you may need in order to live at home.  The assessment period at your home will take 1 to 4 weeks.

   The Rehabilitative Assessment Unit will also assess the need for home care if your ability to function becomes impaired during hospital care. In this case, the Rehabilitative Assessment Unit will be contacted by the hospital.  

   Read more about Rehabilitative Assessment

4. You will receive a decision

   The criteria for granting home care are the same for everyone. In addition to your functional ability, these criteria include your housing conditions and the possibilities of your loved ones to help you.  We will make a decision on home care.

   Read more about the criteria for granting home care

   If you receive a positive decision on regular home care, you will receive home care either as a service provided by the City of Helsinki or as an outsourced service. We can also provide you with a service voucher, allowing you to purchase home care yourself.

   Read more about the service voucher (palse.fi, in Finnish)(Link leads to external service)