You can ask for a prescription renewal in the MyKanta service or by contacting your health station by phone or by sending a message via the Maisa service. You can find the contact information of your health station at hel.fi/healthstations. You can also renew your prescription at a pharmacy.
You can renew your prescription in MyKanta and at a pharmacy in eight days. If you need your prescription sooner, please contact the health station by phone or use the chat service.
You can pick up your prescription medication at any pharmacy.
You can ask for the prescription for your regular medication to be renewed in MyKanta if the medication was prescribed at a health station. If you renew your prescription in MyKanta, you do not have to contact the health station.
Go to MyKanta(Link leads to external service)
Please note:
- The processing of your renewal request may take up to eight days. In urgent cases, contact your health station by phone via the chat service.
- Prescriptions for antibiotics and painkillers classified as narcotics cannot be renewed via MyKanta. In such cases, contact your treatment unit.
You can also submit a renewal request on behalf of your child, as well as an adult relative if you have been authorised to do so.
Read more:
You can request a prescription renewal at a pharmacy, from where your request will be forwarded to your health care unit. The pharmacy may charge a fee for this service.
Remember to request a renewal in good time so that the prescription can be processed before you run out of your medication. The doctor will have eight weekdays to process the electronic prescription renewal request, and the pharmacy cannot expedite this process.
Please note:
- Prescriptions for antibiotics and painkillers classified as narcotics cannot be renewed via a pharmacy. Contact your treatment unit.
You can renew your prescription by contacting your health station in one of the following ways:
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By calling
- You can find the telephone number of your health station on this page: Find your health station
- The telephone service is open Mon–Thu 8.00–16.00, Fri and the day before national holidays 8.00–15.00.
- The phone recording features a dedicated line for prescription renewals. Select this.
- If the lines are busy, you can submit a callback request. We will aim to call you back within the same day. If we are unable to reach you the first time, we will try to call you a second time.
Please note! You can act on behalf of your child by phone. You can also act on behalf of an adult relative if you have been authorised to do so in writing. Read more about acting on behalf of another person
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OR, by visiting the health station
- You can also visit the office of your health station and request a prescription renewal there.
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OR, via the Maisa service
- You can send a prescription renewal request message via the Maisa service. Go to Maisa(Link leads to external service)
- Please send your message in good time before your prescription expires, as renewal requests are not processed as urgent.
Please note! Guardians can renew prescriptions for their children under the age of 18 via the Maisa service. You can also act on behalf of an adult relative if you have been authorised to do so in writing. Read more about acting on behalf of another person