There has been a backlog in the processing of the "I Need Help" online form, and some messages have not been handled within the processing time. We recommend that you contact us again by calling the Family Social Services Helpline at +358 9 310 15454 on weekdays between 9 a.m. and 12 noon.

Social counselling for families with children

Contact us when you need help with challenges in upbringing, parenting or stress in everyday life.

Social counselling for families with children advises and helps families with children under the age of 18.

You do not have to know what kind of help or support you need. We will work with you to determine which service would best benefit your family and refer you there.

The service is voluntary and free of charge.
You can contact us in Maisa, using the 'Need help?' online form or by phone.

If you send a message via Maisa, we will respond to you within three working days. If we cannot reach you by phone, we will send you a reply in Maisa.

You can also send a message using the 'Need help?' online form. We will respond to you within three working days, primarily by phone.

You can also call us. Social counselling for families with children is available at tel. +358 9 310 15454 on weekdays from 9.00-12.00. Service in Swedish is available at the same number on Mondays from 9.00-12.00.

If a social welfare professional is already helping your family, please contact them first.

How to contact us

You can contact us via Maisa, through an online form, or by phone. Please choose the option that suits you best below.

  1. Go to Maisa’s front page and log in using the Suomi.fi identification service. If you have the app installed on your phone, you can also log into Maisa from there.
  2. Select "Your Menu" in the upper corner and choose "Managing Your Social Care Services" from the menu.
  3. Select "Applications, Contact Requests, and Decisions" and proceed to "Submit an application or a contact request."
  4. Select "Helsinki" and "Lapset ja perheet".
  5. Select "Hakemus lapsiperheiden palvelujen sosiaaliohjaukseen". Describe your situation freely in the form field.

Go to Maisa

Go to the I need help -oneline form 

Social counseling telephone service for families with children in Finnish

Open Mon-Fri 09-12

Call charge: standard telephone charges apply

Call +358931015454 

Social counseling telephone service for families with children in Swedish

Open Mon 09-12

The Swedish-speaking call centre is available on Mondays. However, you can also call us and leave a call request on other days.

Call charge: standard telephone charges apply

Call +358931015454 

What happens after you contact us?

  • Response time

    If you sent a message via Maisa or used the ‘Need help?’ online form, we will respond to you within three working days, primarily by phone.  

  • Service need assessment

    We assess what type of support or service could be most helpful for you and your family. 

  • Guidance

    Depending on the service suitable for you and your family, you may be contacted by a worker from a family counselling clinic, social guidance services for families with children, family social work, family law services, child welfare or home services for families with children. 
     

You can also find this page at hel.fi/social-counselling-for-families.