Home services for families with children support parenthood and the family's daily life. The family workers of the home services help with childcare and upbringing, strengthening the family's resources and housekeeping together with the parents, if necessary.
You can be granted home services for families with children due to decreased functional ability or a difficult family or life situation.
A need for the service might arise if
- you need support in caring for and bringing up children
- you need practical help to make your daily life run smoothly
- you are worried about your own coping
- a parent in the family is ill
- you need childcare in order to take care of personal matters.
The service is temporary and systematic. We will make a service plan with the family, the implementation of which we will regularly evaluate together with the parents.
The service is subject to a charge. We can also offer a service voucher for a temporary service need.
You can apply for the service by calling social counselling for families with children or in Maisa. Our service is also available in Swedish.
Use the online service
Maisa online service
1. Go to Maisa's front page and log in by using the Suomi.fi identification service. If you have downloaded the app on your phone, you can also log into Maisa from there.
2. Select Menu and Social Services from the dropdown menu.
3. Select Application/contact services for families with children.
4. Click Make an application and follow the instructions.
We will respond to you within three working days. If we cannot reach you by phone, we will message you in Maisa.
Call us
Telephone service in Finnish
Customer guidance for home services for families with children and appointment booking for the service are open Mon-Fri 8.00-13.00 and call-back service, 8.00-16.00.
Customer guidance and cancellation of the home services for families with children are open Mon-Fri 7.00-13.00, and call-back service 7.00-16.00.
The phone services are available in Swedish on Mondays during the aforementioned times.
Telephone service in Swedish
More information about our service
You can also find this page at hel.fi/home-services-for-families.
