The health station is your primary source of care for sudden and long-term health concerns, with a multidisciplinary team ready to address your needs.
Please contact your local health station if you have a health concern, experience sudden symptoms or need support for the treatment of a long-term illness.
Kivelä Health Station employs nurses and doctors, among other professionals.
Contact information
Valid for the time being:
– Mon, Wed-Fri 8.00-16.00
– Tue
8.00-16.00
16.00-18.00 by appointment
– Sat-Sun closed
Christmas Eve: Dec. 24, 2024 closed
Christmas Day: Dec. 25, 2024 closed
Boxing Day: Dec. 26, 2024 closed
New Year's Day: Jan. 1, 2025 closed
Epiphany: Jan. 6, 2025 closed
All health stations will be open on working days from Monday, 23 December to Friday, 10 January at 8-16.
How to contact us
When you contact the health station, we will assess your situation and refer you to the right professional, if necessary. There are several ways to contact health stations. Choose the channel that suits your situation. It is important that you only contact us through one channel, so that the channels do not become congested and we can serve you faster.
Urgent matters include things like if you suddenly fall ill, suffer a sudden injury, your long-term illness gets worse, or you otherwise need fast assessment and treatment, and waiting would make things worse. In emergencies, please call 112.
Urgent care on weekdays 8–16
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Ask Sotebot Hester or chat with a professional
Sotebot Hester (at the bottom right-hand corner of the page) can instruct you on treatment and how to proceed, as well as provide advice on social and health care services in Helsinki. You can also chat with a professional on weekdays from 7:45 to 14:00 if you request a professional in the chat box.
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Assess your symptoms on Omaolo if you have a new symptom or your symptom has worsened
You will receive instructions, and if your symptoms require it, you can send your completed form to a healthcare professional around the clock. We will respond to the most urgent communications within two hours, but no later than the next working day during the health station’s opening hours.
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If you are unable to use the online services, you can call us
Choose your urgent matter according to the instructions you hear on the phone. You can leave a callback request if we cannot take your call. Please only call once. We will call you back two times, which may also be in the evening or over the weekend. On Fridays and public holiday eves the phone service closes at 15:00.
Call +358 9 310 45500(Link starts a phone call)
See more detailed instructions on how the health station telephone service works
Urgent matters in the evenings, at night and weekends
The health stations are open from 8:00 to 16:00 on weekdays. Outside of these hours, please contact us following the instructions from the link below.
Go to page Urgent and emergency care
If your symptoms and medical condition do not require same-day treatment, your case is not urgent. Please note that we treat patients at the health stations in the order of their medical priority.
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Renew your prescription and view your health information in MyKanta
You can use MyKanta to request the renewal of your prescription for a medication that you take regularly if the prescription was given to you by your health station. When you renew a prescription in MyKanta, you will not need to contact the health station. Please note that it may take up to eight days for a prescription renewal request to be processed. If your renewal request is urgent, please contact your health station by phone.
In MyKanta, you can also view your health data, such as laboratory results or appointment records.
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Ask Sotebot Hester or chat with a professional
Sotebot Hester (at the bottom right-hand corner of the page) can instruct you on treatment and how to proceed, as well as provide guidance on Helsinki’s social and health care services around the clock, every day. You can also chat with a professional on weekdays from 7:45 to 14:00 if you request a professional in the chat box.
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Assess your symptoms or health and well-being on Omaolo
You will receive instructions, and if your symptoms require it, you can send your completed form to a healthcare professional around the clock, every day. We will respond no later than the next working day during the health centre’s opening hours.
In addition to the symptom assessment and the general symptom survey, you will also find a health check and well-being coaching on Omaolo.
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Choose Maisa if you want to review your current treatment or ask your team about it
You can view your health information on Maisa. If you have non-urgent questions about your ongoing treatment, please use the Maisa service to contact your team at the health station. Professionals process communications on weekdays from 8:00 to 16:00. We will reply to your message within two working days. Please note that all messages you send will be stored in your health records.
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If you are unable to use the online services, you can call us
Choose your non-urgent matter according to the instructions you hear on the phone. You can leave a callback request if we cannot take your call. Please only call once. We will call you back two times, which may also be in the evening or over the weekend. On Fridays and public holiday eves the phone service closes at 15:00.
Call +358 9 310 45500(Link starts a phone call)
See more detailed instructions on how the health station telephone service works
If you cannot use the digital or telephone services, you can visit us in person during our opening hours. Please be prepared to queue.
Show the route in the HSL Journey Planner(Link leads to external service)
If you are hard of hearing or unable to produce speech, you can contact the health station in one of the following ways:
- You can renew your prescriptions and view your health records and treatment plan in the MyKanta (Link leads to external service)service.
- For urgent and non-urgent matters, Sotebot Hester is available around the clock to answer your questions about social and health care services. You can find Hester at the bottom right-hand corner of the website. You can also chat with a professional on weekdays from 7:45 to 14:00 if you request a professional in the chat box.
- If you have a new symptom or your symptom has worsened, complete a symptom assessment in the Omaolo(Link leads to external service) service. Omaolo will assess the urgency of your treatment based on your symptoms. You will receive instructions, and if necessary, you can send your completed form to be processed by a healthcare professional around the clock.
- If you have non-urgent questions about your ongoing treatment, please use the Maisa(Link leads to external service) service to contact your team at the health station. Professionals process communications on weekdays from 8:00 to 16:00.
- For urgent and non-urgent matters, an interpreter is available on weekdays to assist you in calling the health station via the telephone exchange. The exchange number is +358 9 310 5015. The health station telephone service is open Monday through Thursday, 8:00–16:00, and Fridays and on eves of public holidays, 8:00–15:00.
- If your situation is urgent, you can contact health services through the Medical Helpline text service(Link leads to external service). Alternatively, seek emergency care.
- In a life-threatening situation, send an SMS to the emergency response centre’s number 112.
Location
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is located on floor 1.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has an accessible toilet on the same floor.