Home services for families with children support parenthood and the family's daily life. The family workers of the home services help with childcare and upbringing, strengthening the family's resources and housekeeping together with the parents, if necessary.
You can be granted home services for families with children due to decreased functional ability or a difficult family or life situation.
A need for the service might arise if
- you need support in caring for and bringing up children
- you need practical help to make your daily life run smoothly
- you are worried about your own coping
- a parent in the family is ill
- you need childcare in order to take care of personal matters.
The service is temporary and systematic. We will make a service plan with the family, the implementation of which we will regularly evaluate together with the parents.
The service will be free of charge from the first day of February 2025.
Home services for families with children will not be granted:
- As a substitute for day care or after-school clubs
- For the care of a sick child
- Due to work or study commitments, including remote work
- For cleaning or shopping services only
- For child care during parents' shared time, hobbies, or driving lessons
- To families receiving institutional care (e.g., mother-and-child homes or family rehabilitation)
- When the child's physical safety cannot be ensured during the service
- If the parent has unused family carer leave, which must be used first
- For home nursing or medical treatment needs
- If there is a need for a personal assistant
You can apply for the service in Maisa, by filling the I need help- form or by calling social counselling for families with children. Our service is also available in Swedish.
Use the online service
Maisa online service
1. Go to Maisa's front page and log in by using the Suomi.fi identification service. If you have downloaded the app on your phone, you can also log into Maisa from there.
2. Select Menu and Social Services from the dropdown menu.
3. Select Application/contact services for families with children.
4. Click Make an application and follow the instructions.
We will respond to you within three working days. If we cannot reach you by phone, we will message you in Maisa.
Call us
Telephone service in Finnish
To request home services for your family, you can call us on weekdays between 9.00 and 12.00.
To cancel a previously booked home visit, please call us between 7.00 and 13.00.
We use a callback service. The service is open until 16.00.
The Swedish-speaking call centre is available on Mondays. However, you can also call us and leave a call request on other days.
Telephone service in Swedish
You can also find this page at hel.fi/home-services-for-families.
